Refund policy

We want you to feel confident and satisfied with your purchase. Below is our detailed return and refund policy to ensure a smooth process for our customers:

Standard Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be:

• In its original condition as received, unworn or unused.
• Retained with its tags and in the original packaging.
• Accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at info@easeandsoothe.com. Our team will guide you through the process and provide a return shipping label if your request is approved, along with instructions on how and where to send your package.

Please note: Items sent back without prior authorization will not be accepted.

For additional questions regarding returns, reach out to us at info@easeandsoothe.com.

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Damages & Issues

We recommend inspecting your order upon arrival. If your item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and resolve it promptly.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@easeandsoothe.com..