FAQs

Q: How do I prepare the Cooling Head Cap for use?

  • Place the Cooling Head Cap in the freezer for at least 2 hours inside the provided plastic freezer bag (or your own).
  • If the cap feels too cold when removed from the freezer, allow it to sit at room temperature until it reaches a comfortable temperature before wearing.
  • Consult your physician or seek medical attention if the pain persists or worsens.

Q: How do I clean the Cooling Head Cap?

  • Wipe the Cooling Head Cap with a damp towel to clean it.
  • Do not submerge the product in water. If it becomes wet, allow it to air dry fully before use.

Q: Can the Cooling Head Cap be heated?
Yes, the Cooling Head Cap can also be used for heat therapy:

  1. Remove the product from any plastic bags.
  2. Ensure it is not cold and has reached room temperature.
  3. Microwave starting at 20 seconds, then add 10-second increments to achieve the desired temperature.
    • For the Wrist Sleeve, start with 10 seconds and add 5-second increments.
  4. All microwaves vary, so always monitor heating times.

Warnings and Safety Precautions

Q: Are there safety checks before using the product?
Yes, always inspect the Cooling Head Cap before use:

  • Check for ice crystals or tears in the inner lining.
  • Do not use if gel or ice crystals are visible.

Q: Are there any precautions when using the Cooling Head Cap?

  • Use only as directed.
  • Always freeze the cap inside a freezer bag.
  • Apply the cap to dry skin only.
  • Do not microwave for longer than the recommended times.
  • Avoid applying the cap if it feels too hot to the touch.
  • Do not use the cap on infected areas or open wounds without consulting a doctor.
  • Never place the product in a dryer, washing machine, or submerge it in water.

Q: What should I do in case of an emergency?

  • If the gel comes into contact with skin or eyes, immediately rinse the area with soap and water.
  • In case of an allergic reaction, wash the area thoroughly with soap and water and contact your doctor.
  • Do not ingest any part of the gel or product.

Q: Are your products scientifically backed?
Yes! Cold therapy, acupressure, and white noise have all been shown in studies to effectively relieve pain, improve sleep, and manage stress—key factors in migraine relief and prevention.

Q: Are your products reusable?
Absolutely! Our Cooling Head Caps, Eye Masks, and other tools are designed with high-quality, durable materials for long-term use.

Q: What is your return policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied, contact us to arrange a return or exchange.

Q: Can I track my order?
Yes! Once your order is processed, you will receive a confirmation email with a tracking number to monitor your shipment.